Last updated: 01 October 2026
Our Return & Refund Policy explains how to request a return, report an issue with your order and understand the refund process. It covers standard packaging products, custom orders and the conditions that apply to each.
1. Returns for Standard Products
You can request a return of eligible standard products within 2 days of delivery.
For returns unrelated to a defect or fulfilment error, products must be unused, unaltered and in their original condition, with all components included. Please retain the original packaging where reasonably possible.
Provide your order number or proof of purchase when requesting a return.
2. Damaged, Defective, Missing or Incorrect Items
Contact us as soon as possible if your order contains:
- Damaged or defective products.
- Incorrect products.
- Missing items or an incorrect quantity.
- Products that differ from what you ordered.
Include your order number, a description of the issue and clear photographs of the products and packaging where relevant.
An unboxing video can help us review the issue if you have one, but it is not mandatory for reporting a problem.
After reviewing your request, we will explain the available return, replacement or refund options. The standard return window and unused-product conditions do not remove any rights or remedies available under applicable law.
3. Custom and Printed Packaging
Custom-sized, printed, branded, personalized and made-to-order products generally cannot be returned because of a change of mind when they match your approved specifications.
Before approving production, please check:
- Dimensions and materials.
- Order quantity.
- Colors and printing requirements.
- Text, logos and artwork.
If custom packaging is damaged, defective, incorrectly supplied or materially different from the approved specifications, contact us so we can investigate. Customisation does not exclude remedies required by law.
4. How to Request a Return
Step 1 — Contact Support
Email support@growpkg.com with your order number and the reason for your return.
Step 2 — Share Relevant Details
Include photographs and a description of the issue where applicable.
Step 3 — Wait for Return Instructions
Our team will confirm the return arrangements, including the address and shipping instructions. Please contact us before sending any products back.
Step 4 — Pack and Send the Products
Pack the items securely and retain your shipping receipt or tracking details.
Do not send products to an address printed on your invoice without confirming the return arrangements with us. Returned products may be inspected to verify the reported issue and applicable return conditions.
5. Return Shipping and Original Delivery Charges
For verified damaged, defective or incorrectly supplied products, we will confirm the reasonable return shipping arrangements or costs we will cover.
For other eligible returns, you may need to pay return shipping charges. Any applicable charges will be explained before you send the products.
Original delivery charges may be non-refundable for returns unrelated to a product or fulfilment issue, except where their refund is required by law.
6. Refund Processing
We will notify you of the outcome after reviewing your request and, where a return is required, receiving and inspecting the products.
Approved refunds are normally processed within 7–10 working days after approval, to the original payment method where possible.
Your bank or payment provider may take additional time to display the credit. If the refund has not appeared after the expected period, contact us with your order number so we can check its status.
7. Replacements and Cancellations
A replacement may be available depending on stock, production requirements and the issue reported. Our team will discuss the available resolution with you.
If you want to stop an order before delivery, please refer to our Cancellation Policy and contact us as soon as possible.
Contact us
Grow Packaging Solution
Returns, refunds and order support:
support@growpkg.com
General and custom packaging enquiries:
connect@growpkg.com
Phone:
+91 72111 23161