Last updated: 01 October 2026
This Privacy Policy explains how Grow Packaging Solution collects, uses and shares personal information when you visit growpackagingsolution.com, create an account, place an order or contact us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact and account information: your name, business name, email address, phone number and account details.
- Order information: billing and delivery addresses, products purchased, payment status and transaction references.
- Enquiry information: messages, packaging specifications, artwork, reference files and other details you submit.
- Technical information: your IP address, browser and device details, cookies and information about how you use the website.
2. How We Use Your Information
We use relevant information to:
- Create and manage customer accounts.
- Respond to enquiries and prepare packaging quotations.
- Process orders and payments.
- Arrange delivery and provide order updates.
- Assist with support requests, returns and refunds.
- Maintain business, accounting and transaction records.
- Improve our website and services.
- Protect the website against fraud and misuse.
- Meet applicable legal obligations.
3. Checkout and Payment Services
We may use third-party checkout, payment and delivery services, including Shiprocket/Fastrr where used for your order. Relevant contact, order and delivery information is shared with these providers to deliver their services.
Payment providers process sensitive payment credentials according to their own terms and privacy policies. We do not intentionally store complete card or banking credentials processed directly by those providers.
4. Cookies and Website Functionality
Our website uses cookies and similar technologies to support features such as your shopping cart, login session and saved preferences.
Services used for analytics or performance measurement may also collect technical information about website usage.
You can manage cookies through your browser settings. Blocking certain cookies may affect account access, shopping cart functionality or checkout.
5. Who We Share Information With
We share relevant information with service providers where needed to operate our business and fulfil your requests. These may include:
- Payment and checkout providers.
- Courier, transport and logistics partners.
- Website, hosting and technical service providers.
- Professional advisers supporting our business and legal obligations.
We may also disclose information to authorities where legally required.
We do not sell or rent customer personal information as part of our ordinary business operations.
6. Information Retention and Security
We retain information for as long as reasonably needed to fulfil orders, provide support, maintain records, resolve disputes and meet applicable legal requirements.
We take reasonable administrative and technical precautions to protect personal information. However, no internet service, storage system or electronic transmission can be guaranteed completely secure.
7. Managing Your Information and Privacy Requests
You can review and update available account details through My Account.
To request access to your information, correct inaccurate details, request deletion or raise another privacy-related concern, email support@growpkg.com.
We may need to verify your identity before acting on a request. Some information may need to be retained for legal, accounting, fraud-prevention or unresolved transaction purposes.
8. Links to Other Websites
Our website may contain links to external websites, payment services or social media platforms.
Those services follow their own privacy practices. Please review their privacy policies before sharing personal information with them.
9. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes to our website, services or applicable requirements.
The latest version will be available on this page, together with its “Last updated” date.
Contact us
Grow Packaging Solution
Privacy and customer support:
support@growpkg.com
General and custom packaging enquiries:
connect@growpkg.com
Phone:
+91 72111 23161