Last updated: 01 October 2026
This Cancellation Policy explains how to request an order cancellation or change with Grow Packaging Solution. Please contact us as soon as possible, as the available options depend on whether your order has been dispatched or entered production.
1. How to Request an Order Cancellation
Email support@growpkg.com with the following details:
- Your order number.
- The name or email address used when placing the order.
- Whether you want to cancel the entire order or specific items.
- Details of any changes you would like to request.
Submitting a request does not confirm cancellation. Our team will check the status of your order and contact you with the outcome.
2. Cancellation of Standard Product Orders
For standard products, please request cancellation before dispatch. Our team will check whether the order can still be stopped.
If your order has already been dispatched, cancellation may no longer be possible. We will explain the available next steps and any options under our Returns & Refunds Policy.
3. Custom, Printed and Bulk Orders
Custom packaging is prepared according to the specifications approved for your order. Wherever possible, request changes or cancellation before approving production.
Once production has started, changes or cancellation may not be available, subject to the written terms agreed for your order and applicable law. Our team will review the production stage and explain what is possible.
These conditions do not remove your rights if products are defective, incorrectly supplied or materially different from the approved specifications.
4. Orders We Are Unable to Fulfil
We may need to cancel an order for reasons such as:
- The product is unavailable.
- Payment cannot be verified.
- The delivery location is not serviceable.
- Order information is incorrect.
- A pricing or technical error affects the order.
If we need to cancel your order, we will inform you and explain the refund arrangements for any payment collected for the cancelled items.
5. Refunds After an Approved Cancellation
If your cancellation is approved and a refund is due, we will confirm the refund amount and process it according to our Returns & Refunds Policy.
Approved refunds are normally processed within 7–10 working days after approval, to the original payment method where possible. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
6. Your Rights and Further Assistance
This Cancellation Policy does not limit any rights or remedies that cannot be excluded under applicable law.
If you are unsure about your order status, contact our support team before arranging a return or placing a replacement order.
Contact us
Grow Packaging Solution
Order and cancellation support:
support@growpkg.com
General and custom packaging enquiries:
connect@growpkg.com
Phone:
+91 72111 23161