Customer Help
Let’s sort it out.
Whether you’re checking on an order, need help with delivery, want to start a return or have a question about custom packaging, we’re here to help.
- Tell Us What You NeedChoose a topic and describe your question. Include your order number if your request relates to a purchase.
- We Review the DetailsOur team checks the details and finds the next step.
- Get Help with Your Next StepWe’ll contact you with guidance or request any additional information needed to assist you.
Prefer to Contact Us Directly?
+91 72111 23161Speak with our support team about an order, delivery issue or product question. Keep your order number handy if you have one.
support@growpkg.comHow Can We Help?
Help with Orders, Delivery & Packaging
How can I track my order?
Visit our Track Your Order page and enter the requested order details. If tracking information is unavailable or you need help understanding an update, contact us with your order number.
What should I do if my delivery is delayed?
Check the latest tracking information and the estimated delivery timeline for your order. If that timeline has passed or the shipment status is unclear, send us your order number so our team can check its progress.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change or cancellation you require. Whether we can accommodate your request depends on the order’s status and the applicable conditions in our Cancellation Policy.
Can I update my delivery address after ordering?
Contact support promptly with your order number and the corrected address, including the PIN code and phone number. Address changes may not be possible once an order has been dispatched. Our team will confirm the available options.
What if I receive a damaged or incorrect item?
Keep the products and original packaging, and take clear photos showing the issue. Contact support@growpkg.com with your order number and a description of what happened. Our team will review your request under our Returns & Refunds Policy.
How do I request a return or refund?
Choose “Returns & Refunds” in the support form and provide your order number, product details and reason for the request. Our team will review eligibility under our Returns & Refunds Policy and explain the next steps. Contact us before sending any products back.
How do I choose the correct packaging size?
Measure your product’s length, width and height, including any protective wrapping. Check the dimensions and specifications on the product page, and allow suitable space for cushioning. If you are unsure about fit or whether dimensions are internal or external, contact us before ordering.
Where can I request custom packaging or a bulk quote?
Use our Custom Packaging enquiry form for custom dimensions or printed packaging. For bulk quantities of an existing product, use its bulk-enquiry option where available or contact our team. Share the product, quantity and delivery PIN code so we can discuss your requirements.